I place a lot of my decisions based on my gut impression of a person. When I met Dan the first time I stopped in at Dan’s Auto and Sure Stop, I immediately took a liking to him because he was straight to the point, and no bull sh*t about the issue at hand.
My truck was due for new tires and price shopping online was getting tiresome (<– dad joke). Seriously, I’d get into filling out a form about my vehicle and suddenly I’m being asked for VIN numbers, radial measurement of current tires or engine displacement.
I just wanted a freaking price on tires!
Taking my usual route out of the neighbourhood, Kirdene Dr to East Ave to Island Rd, Dan’s Auto caught my attention.
Let me rewind a bit. I moved into the area just a few weeks prior so shops hadn’t really registered in my mind yet. And as an aside, does anyone really look out for an auto shop until you need one?
I noticed that Dan’s Auto offered tire service. What the heck, I’ll stop in and ask.
Enter Dan and his no holds details. He showed me just how bad my tires were and, more importantly, provided a breakdown of the most expensive tires down to the least.
He showed me four options and I’m just waiting for him to try and sell me on the most expensive ones.
Instead, he tells me why I shouldn’t get the expensive ones because, in his words, “I’ll gladly sell you the more expensive ones putting a few more bucks in my pocket or, sell you the tires I would buy. The expensive ones aren’t worth it.”
I paraphrased there – there were a few F bombs thrown into the convo.
That gave me total trust in Dan. Trust is hard to come by these days.
A week later, new tires on my truck and everything is zen.
Then the weather begins to change and the mornings are colder and colder.
Now, my car (not the truck) has tire lights lit up on the dash board. I go to Dan again.
Within 20 minutes, he has my car on a hoist, tires off the wheels because he can’t find why the tires have lost pressure. He did show me how worn the tires were already. My car had only 65,000 km on it.
It turns out, manufacturers put on only decent tire, not good ones.
He found the issue; 2 cracked rims.
He also suggested, since my lease was up in 10 months, putting on another set of decent tires so when I return the car, the dealership doesn’t triple the price of new tires as part of the grounding inspection.
Also, since he couldn’t, rather, wouldn’t weld the cracked rims, he put me in touch with a shop that would do it.
I’ve been back a couple of other times for other issues, like when I backed into my garage and smashed the side mirror off and, more recently, when the AC quit in my truck.
I simply dropped the truck off in the evening. Dropped a note with the keys in the shop and the next day, Dan has called, said what the problem is, the cost and always asks if he can get to work.
Without hesitation, “… go for it, Dan.”